Frequently Asked Questions
Quickly find answers to all your questions
Questions about account
Opening a GCB CASH account is simple and fast. Just download our app,
fill out the registration form with your personal information, and verify your identity
by taking a photo of your ID and a selfie. The process takes less than 5 minutes and
your account is activated immediately after validation.
You will need a valid ID (identity card, passport or residence permit)
and proof of address less than 3 months old. You will also need to provide a selfie to
verify your identity.
The Essential account is completely free, with no account maintenance or bank card fees.
The Premium (€3/month) and Business (€5/month) plans offer additional services.
Yes, you can open multiple accounts (personal, savings, professional) according to your needs.
Each account has its own IBAN and can be managed independently from the app.
Questions about card
Once your account is validated, you can order your card for free from the app.
You will receive it within 5 business days at the address provided during registration.
You can activate it immediately upon receipt.
Yes, you can block and unblock your card at any time from the mobile app.
This feature is very useful if you have temporarily misplaced your card.
All our plans offer unlimited free withdrawals worldwide.
No withdrawal fees, regardless of frequency.
Yes, your Mastercard works everywhere in the world. All payments and withdrawals
are free, with no exchange fees.
Questions about operations
From the app, go to "Transfers", enter the beneficiary's IBAN, the amount and
validate with your code or fingerprint. SEPA transfer is free and usually arrives
in seconds with our instant transfer option.
Yes, you can schedule recurring transfers (weekly, monthly, etc.) for your
regular payments like rent or bills. You can modify or cancel them at any time.
Instant SEPA transfers arrive in seconds. Standard SEPA transfers
usually take 1 business day. International transfers can take 2 to 5 business days.
Questions about security
We use bank-level encryption (256-bit SSL) to protect all your data.
Your information is stored on secure servers and is never shared
with third parties without your consent. We comply with international security standards.
Strong authentication (SCA) is a security measure that requires two factors to validate
an operation: something you know (PIN code) and something you have
(your phone) or something you are (fingerprint/facial recognition).
In case of fraud or suspicious transaction, immediately block your card from the app
and contact our 24/7 customer service. We will investigate the fraud and reimburse you if necessary.
You are protected against unauthorized transactions.
Can't find your answer?
Our support team is available 24/7 to answer all your questions.